藤田将範(ふじた・まさのり)ミュージカル俳優/日本大学芸術学部演劇学科在学中に、劇団四季に入団。退団後、 2004年より音楽座ミュージカルに参加し、現在に至る。ミュージカル俳優としての評価と同時に、近年人財開発におけるファシリテーターとしても高い評価を得ている。Masamori Fujita, musical actor While studying at the Theater Department of Nihon University College of Art,Fujita joined Shiki Theater Company, After leaving the compnay. Fujita has been with Ongakuza Musical since 2004. Known for his critically acclaimed musical acting, Fujita is also well recognized for his recent role as a career development facilitator.

小中学校、高校、大学をはじめとする各種教育機関、大手のテーマパーク、人材派遣、コンビニエンスストアなど企業の研修を担当し、“やり方ではなくあり方”をテーマとしたファシリテートは、各界から注目を集めている。Fujita has hosted numerous workshops for educational institutions from K-12 to universities, as well as for a wide range of businesses including major theme parks, parsonnel agencies and convenience stores. With an approach that focuses on "being" instead of "doing," Fujita's workshops are drawing attention form all sectors.

「三越伊勢丹 もてなしの教室」第六回目の話し手は、ミュージカル俳優の藤田将範さんです。全てオリジナルミュージカル作品を発表し続け、文化庁芸術祭賞をはじめ、日本の演劇賞を数多く受賞するカンパニー

We are pleased to welcome musical actor Masanori Fujita as the host of our sixth installment of Mitsukoshi Isetan’s Hospitality Lessons. A member of Ongakuza Musical, a company known for featuring its original musical work as well as for winning numerous theater awards in Japan including the


prestigious Arts Festival Award of the Agency for Cultural Affairs. A highly acclaimed musical actor, Mr. Fujita is also recognized for his role as a career development facilitator. He shared his insights into hospitality based on his experience in musical production and his vision of how an actor should be.



Feel with your heart, let your soul be free

Now, we are working on a work called The Little Prince By Saint-Exupéry. During the show, you’ll hear this phrase: “What is essential is invisible to the eye. Only with your heart can you see clearly.” To feel with our heart, to open our heart—this is the single most important principle that guides us in all our performances. While we want to feel with our heart, we also try to understand with our head when we look at new information. Feeling with our heart and thinking with our head—both are


equally important. So what is the difference? Since we were young children, we’ve always been taught to think before we act in order to avoid all kinds of risks we face in our lives. Sometimes, however, our fear of risks can paralyze our ability to take action. “What if I’m wrong? Is this right?” “How will others think of me?” This kind of thought process can stifle you more and more. What if you can let your heart guide your action? No doubt it will be enjoyable for your soul and liberating for your body. An environment where you can be yourself, and expose your true self— We believe this may be the key to providing great hospitality.



Resonate the water in you.

I believe songs, music, and dance have the power to go beyond space and time and move us profoundly and deeply. More than 60% of the human body is made of water. Basically, we are water.


And the water resonates. It reverberates. In this manner, whatever we are thinking inside is transmitted to the other person. The water inside us needs to have positive energy, so that it can resonate with other people.



Ask yourself: “Who am I?”

Ongakuza Musical is known to be one of the toughest studios. For example, they’d tell you to project your voice, lift your leg higher, etc. You can fix these problems at home if you practice hard enough. But at Ongakuza Musical, criticisms focus on issues that are hard to fix. The key phrase they use is this:


“Your life is wrong.” “You are living your life all wrong.” There’s nothing I can do about that! “How do you want to live your life?” They’d ask. “Your approach to life will show on stage.” “However much you try to look good, or pretend to be someone else, the audience will see through you.” They challenge me to figure out who I really am. That’s the approach they take at Ongakuza Musical.



A comfortable environment where you are free to say anything.

At Ongakuza Musical, we can say anything we want during rehearsals. We often share the same problems. An observation by another person often applies to yourself. In other words, when


you keep things to yourself, you are actually protecting yourself. Sharing our thoughts with others so that you can also change and grow. And be honest; do not tell lies. Do not make excuses. And finally, “do not make promises you can’t keep.” These rules allow us to feel safe enough to be ourselves and create a comfortable, open environment.



Teamwork lets us go beyond our own limits.

All kinds of unexpected incidents happen on stage. I’m sure that’s also the case in your line of work. During a 2011 performance, one or our actresses playing the lead role, the prince, pulled her muscle about 10 minutes into the show. She was unable to move at all. We all gathered backstage and discussed our options while we were getting changed. We came up with a plan: one of the male dancers would lift her up on his shoulder while the rest of us improvised and coordinated with each other on the spot with no formation whatsoever. We didn’t have the option of closing the

開けた幕は下ろせません。二幕以降は、相手役の女優が王子として舞台に立ちました。こういう事態は起きちゃいけないことだけれども、その瞬間どうするかで、自分たちの在り方が問われてくるのですね。大切なのは、正しいセリフをきちんと読むことではなく、予想外のことが起こる中でいかにチームが全力を尽くすか。show must go on. これはもてなしにも通じることだと思うのです。また不思議なもので、万全な状態よりも、もしかしたら駄目かもしれないと思ったときこそ、舞台がもっとも上手くいくんです。今までやったことを全部かなぐり捨ててでも思いっきりやってみよう、と思う時にこそ、成立することがあるんですよね。

curtains. After the second act, the actress who played the flower in the first act went on stage as the prince.These things shouldn't’ happen, but how we deal with this problem is a real test of who we are. The important thing is not to follow the instructions or read all the scripts correctly, but to work together as a team in an unexpected situation. “The show must go on,” as the saying goes. I believe this also applies to hospitality too. Interestingly enough, when we face a real possibility of disaster, we often end up with a better show than when everything is going smoothly. When we have no choice but to throw away everything we prepared and take a big leap of faith, we often end up with a great show.

音楽座ミュージカル 藤田将範さんの話を聞いて、三越伊勢丹のスタッフが思ったこと

Some thoughts from Mitsukoshi Isetan staff after hearing Mr.Fujita speak:

歌に感激いたしました。自分の予想以上の感動をもらえ、お客さまも予想以上の何かを感じていただいた時に、お店のファンとして戻ってきてくれるのだと感じました。(銀座店 婦人子供特選営業)

I was really moved by the songs. I was inspired so much more than I had expected. I realized that my customer might also come back as a fan if I can inspire her with my hospitality and exceed her expectations. (Special selection of women’s and kids’ clothing, Ginza Store)


Of all the workshops so far, it was definitely one of the most memorable. “Reconsider your life choices.” “Communicate your feelings and ideas to others.” “Feel with your heart what you cannot see with your eyes.” All of these words really inspired me.(General Sales Division for Regular Clients)

女優さんの、演技されている時の表情はもちろんですが、脇で立って話を聞いている時の立ち姿、にこやかな笑顔がとても印象的で、動待機においても勉強になりました。(新宿店 婦人雑貨営業部)

The actress had great expressions while she was performing of course, but she had smiles on her face the whole time even while she was standing on the side. I’m inspired to do the same while I’m standing by to help my customers.(Women’s Accessories Sales, Shinjuku Store)


It was inspiring to learn that the members of Ongakuza are creating an environment that facilitates open communication to build trust among themselves. They made me realize it’s up to the people to make their organization work and wonder if there’s anything we can do at our workplace.(Mitsukoshi-Isetan Human Solutions)


Musicals and department stores share the same purpose of entertaining our customers and bringing smiles to their faces. We have to think about whether we are providing hospitality in form only, or one that is genuine and heartfelt, and realize the “power of experience.”(Mitsukoshi-Isetan Human Solutions)